If you are not satisfied with the answer you receive, we may reconsider your case. Please write to SPK:
101 21 Stockholm
Describe what you think has gone wrong and who you spoke to in the first place. You can then expect a response within 14 days of our receipt of your complaint.
If you still do not feel able to accept the SPK’s decision, you can appeal to:
101 23 STOCKHOLM
ARN hears disputes between private individuals and companies free of charge.
The Swedish Consumers’ Banking and Finance Bureau is an independent advisory service that provides free advice on specific banking and securities matters. Write to:
104 51 Stockholm
or telephone +46 (0) 8 22 58 00
Consumer advisors in your municipality also provide advice on household financial and legal issues.
You can also have your case heard by a general court. Read more on the Swedish Courts’ website>>.